■ Shipping Rates & Delivery
- Item Preparation Time (for in-stock items): Around 7-10 business days after payment
- Delivery Time (excluding customs clearance): Around 3-8 business days after dispatch
- Shipping Courier: Available after dispatch
- Method of Shipment: Air parcel
ex. Country : U.S
Shipping Service : Korea Post Office
Shipping Cost(USD) : 40$ (each item)
- Tracking : Available
■ General Shipping Policy
1) Some shipping couriers may not be available for certain areas. If you need more information Please Send a e-mail(gtl@gentlelemur.com).
2) The delivery time provided is an average estimate excluding preparation time and customs clearance.
3) Delivery time may vary depending on the shipment and customs clearance situation.
4) The best matching shipping courier is selected in real time to provide the most secure and fastest delivery service.
Please note that for this reason, we cannot provide the name of courier prior to shipment.
5) All shipping couriers provide real-time tracking updates.
6) All shipping couriers ship via air.
■ Track Orders
Once your order is shipped out, you will receive an email regarding tracking information.
■ For Product Returns due to Reasons Caused by the Customer
Any product returns due to reasons caused by the customer which includes but not limited to: incorrect shipping address, unidentifiable recipient, unpaid taxes and duties and etc.
- The returned product will not be re-shipped.
- The customer is responsible for all/any relevant expenses during The return process such as round-trip shipping, customs and etc.
This will be done by either deduction from refunds or extra charges.
(1) Process for refund requests
Once the parcel returns, refund will be issued after subtracting all fees and expenses.
Price will vary depending on shipping methods from the returned product.
For other countries where are non EMS service regions, refund will be issued in accordance with the EMS Premium Service.
(2) For re-delivery requests
There are NO re-deliveries.
■ Return and Exchange
1) Returns due to defective item(s) or wrong delivery
You can return or exchange the items.
Please contact Gentle Lemur Customer Service via email or board within 7 days of delivery.
(Make sure to include the order number, product code, and pictures of the defective item or wrong delivery.)
Gentle Lemur bears the international shipping costs for the return and replacement (if applicable).
Please send us a copy of the receipt for the return shipping via email or board within 3 days after return request
so that we can reimburse you the cost.
2) Return due to change of mind
We accept returns due to simple change of mind (including size and color).
Please contact Gentle Lemur Customer Service via email or board within 7 days of delivery and ship your package
within 3 days of return request. (Make sure to include your order number, product code, and reason for return.)
All return due to Change of mind must be sent via EMS service.
Please note that the customer is responsible for the return shipping costs (international).
* Your return is not processed if the items are damaged or if there are traces of use (applicable to defective items as well).
* Your return is not processed if you ship your item without prior notice.
* When returning the items, all the components including packaging should be in original condition.
3) Missing items
If you received your parcel and find any item(s) missing, please contact Gentle Lemur Customer Service within 1 day of receipt.
Please keep all the compartments including packaging. This way we can check
for any damages to the parcel or possible repackaging in the course of delivery.
